Announcing the new Paymo Support Community
We’re constantly working on improving our services, a key element of this process is our Support Community. Today we’re unveiling a new redesigned version.
Why the redesign?
We tried to create a cleaner design and a friendlier user interface. Most of our focus was on making it simple to post new ideas, questions and bugs. You no longer need an extra username and password to post on the community. In the past due to the fact that we used a third party service for this (GetSatisfaction) the whole process was more painful for our users and we had no control over the experience.
Now, once you’re logged in to your Paymo account you can simply start posting and commenting in the community. You can also do it directly from your Paymo account without leaving it via the feedback widget.
As before, the community is structured around the concepts of new ideas, problems, questions and thank you notes. If there’s a comment or an idea that you agree with you can up-vote it, more votes mean more chances that the feature will be implemented. All previously submitted topics have been moved to the new system, however we could not retain the user associations.
We hope that with the launch of our new support tool we will be even closer to our users and we’ll be able to offer better and faster support. If you have any questions or notice any problems let us know.