Category: Important Updates

Paymo 3 Beta – Major Update

Hi there, today we rolled out a major update to the Paymo 3 beta app. We’ve been hard at work in the past months and focused a lot of our energy in the following areas:

  • bug fixing – well over 100 bugs have been fixed
  • system stability and speed optimizations
  • redesigned & improved task handling

Screen Shot 2014-02-21 at 12.07.02The new tasks component was redesigned in order to improve:

  • inline editing & keyboard support
  • speed with task operations and task editing
  • better drag & drop support
  • other small improvements

We’re also developing a brand new mobile app (iOS & Android) with tons of new features over the previous version. We’ll keep you updated as things progress.

If you notice any kind of bugs please submit them via the built in feedback form from the app. At the moment we’re not accepting new ideas and suggestions, this process will start again after Paymo 3 will be released.

Posted in Important Updates 42 Comments »

Paymo 3.0 Beta is here!


Paymo 3.0 Beta is here!Today we’re excited to announce the public beta of our next major version – Paymo 3.0. We want to show you an exciting new platform that has been in the making for more than a year. Our whole team was involved in building this new product and we’re very excited to bring it to all Paymo users.

With Paymo 3.0 we’ve redesigned everything from scratch, taking into account your valuable feedback and our own ideas. It was lots of hard work but we think it was worth it.

Here are a couple of major areas that we have focused on:

  • a beautiful new UI
  • platform extensibility & new technologies
  • improved UX & new features
  • new desktop apps
  • new mobile apps (coming soon)
  • new hardware infrastructure

Paymo 3.0 will allow us to go on a rapid release cycle which will bring you new functionality much quicker. It also lays the foundations for 3rd party developers to build on top of Paymo and extend its core functions.

Try Paymo 3.0 Beta now:

To join the beta just login to your existing Paymo account and press the “Migrate to Paymo 3″ button under Company Settings. While in Beta everyone gets to use Paymo free with unlimited usage!
To login to Paymo 3.0 Beta head to

In the coming weeks we’ll publish more blog posts that will go into more detail about the new version.

Thank you!
We’d like to give a big thank you to all our users who helped out during the closed beta and our awesome team for all their hard work.

Posted in Important Updates 167 Comments »

Growing Pains – On Yesterday’s Downtime

After almost four years without any major downtime Paymo has experienced it’s second major downtime in the past two weeks. The whole situation is unsatisfactory and we would like to apologize to everyone about these issues. We’re fully focused on avoiding these types of problems in the future and we’ll try to shed some light into what happened and what are the next steps we’re taking to resolve these issues in this blog post:

Last Week’s Downtime
Last week’s downtime was caused by a network outage at our data center (Peer1). Their investigation uncovered the fact that both their transport providers used a common third party, long-haul provider for their underlying fiber infrastructure. The underlying provider was performing a planned fiber maintenance in the Waco, Texas area on the morning of February 12th. During that maintenance, both backbone circuits that run between San Antonio and Dallas were taken offline. This resulted in several hours of downtime for all Paymo users. After seeing what happened we immediately switched to backup servers in order to restore the service – however, these servers failed rapidly due to an unexpected surge in traffic & server load. We finally managed to get the service up and running after our host Peer1 solved their network problems.

Yesterday’s Downtime
In the past few months we’ve seen accelerated growth in the Paymo user base that caught us a bit off-guard – it’s the first time since we created Paymo that we were not able to correctly anticipate the resources needed to run the service smoothly without interruption for everyone. Yesterday’s downtime was caused initially by a few SQL queries that help generate timesheet reports (sometimes with hundreds of thousands of entries). These queries were taking much more time to complete than they usually do, which in turn slowed down the rest of the queries and ultimately bogged down the whole system.

What we are doing to avoid service interruptions in the future:

Short term mitigation (yesterday):
After the 1st hour of downtime (in which we tried to see if some optimizations could restore normal operations) it was clear that the current server, although very powerful will not be able to handle the load so we decided to migrate to new hardware. We had a scenario for this situation ready and we decided to go ahead with it and migrated to an Amazon instance. We booted up the most powerful instance we could get (more RAM then the old hardware and SSD backed storage), migrated the data and changed the DNS to point to the new server. The process took about 20 minutes and after the DNS switch it took about 10 minutes for the server to handle the initial surge of traffic and stabilize.

Medium term mitigation (1-2 months):
We will be investigating if a custom built server backed by SSD storage or custom storage hardware like Fusion-io ioDrive will deliver more performance for the database server.

Long term mitigation:
We are almost in the alpha stage of the upcoming Paymo version. The new application was redesigned from the ground up with a new architecture that will support distributed servers which will allow us to handle scaling more easily.

Thanks for your understanding and patience. Please let us know if you have any questions, feedback or concerns.

Posted in Important Updates 8 Comments »

Paymo downtime

Update 3: the data charts on the dashboard are temporarily disabled until the load issues are fixed, the rest of the functionally should be working for everyone.

Update 2: we’re really sorry to inform you that we’re still having some load issues after the morning data center problems. We’re working hard to get everything up and running again at full speed again.

Update: we’re up and running, the service has been restored to all users. If you have any issues please let us know!

At the moment Paymo services are offline (the offline time tracker will work). Our host Peer1 is having network issues in their San Antonio data centers (status here We’re in touch with them and we hope to be operational as soon as possible.

Posted in Important Updates 13 Comments »

Gmail integration – phased out

Due to many issues a lot of you had in the past with the create task function available in Google Apps Gmail we decided to phase out this functionality.
We recently introduced our new email integration features (still in beta) that will allow you to do much more with email, regardless of your provider/email client.

If you have any questions or comments please let us know.

Posted in Important Updates 7 Comments »
Email Notifications

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What do you think about the Paymo iPhone app?

  • It's great, but i need more features (44%, 92 Votes)
  • Love it (30%, 64 Votes)
  • Don't really need it (16%, 33 Votes)
  • Don't like it (10%, 21 Votes)

Total Voters: 210

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