Paymo downtime

Update 3: the data charts on the dashboard are temporarily disabled until the load issues are fixed, the rest of the functionally should be working for everyone.

Update 2: we’re really sorry to inform you that we’re still having some load issues after the morning data center problems. We’re working hard to get everything up and running again at full speed again.

Update: we’re up and running, the service has been restored to all users. If you have any issues please let us know!

At the moment Paymo services are offline (the offline time tracker will work). Our host Peer1 is having network issues in their San Antonio data centers (status here http://forums.serverbeach.com/showthread.php?8674-Network-Issue-San-Antonio-2013-02-12). We’re in touch with them and we hope to be operational as soon as possible.

13 Responses to “Paymo downtime”
  • We are unable to connect to our Paymo account. Do you have an update on when the issue will be resolved?

    Thanks,
    Angie

  • Hi Angie,
    it should be working? if you’re having trouble please contact us via the form on the site or send an email to support at paymo.biz

  • The login screen is taking a while to load. Once I’m logged in every click takes about 15-20 seconds to fully load. Please advise.

    -Kevin

  • Stefán Freyr Stefánsson says:
    February 12, 2013 at 2:55 pm

    The Paymo service is really slow do you know what’s causing that? I’m sure you’ll fix it as soon as possible but do you have an ETA on that?

  • Paymo is now responding, but no data is being populated on my dashboard under “Company Performance”.

  • My service seems to be restored. Thank you

    -Kevin

  • Mara Alexander says:
    February 18, 2013 at 3:00 am

    I understand downtime happens at some point to every server/data center, but it’s been 5 days and the data charts on the dashboard are either still disabled, or when I hover over them I see that they update every 60 minutes. Is that going to be a permanent change?

  • I am having a terrible time with Paymo recently. Either getting an error when trying to connect, the load time for every page is taking so long that my connection times out, and I cannot access the site currently from my dashboard widget. This has been an ongoing issue for the past two weeks and shows no sign of getting better. I agree that downtime happens every now and then, but this level of non-service for such a long time is unacceptable. When will Paymo perform again as advertised?

  • Looks like the Time Tracker is down again today? Just acknowledging what you probably already know.

  • I, too, am having problems today with the website and my iPhone app. The iPhone app just erased my data when it was trying to “fetch” it.

    Is there anything that can be done?

  • Heiko Mattern says:
    February 25, 2013 at 4:30 pm

    Hello, I’m a new user (my first day with PAYMO today, but it seems that I wasn’t very lucky.
    Hope you’ll fix it soon. I will continue trying… (tomorrow outside office in a school… I will try the iPhone App and the Web Widget…
    Bye, Heiko

  • We’ve posted a new blog post explaining what happened yesterday. You can read it here: http://www.paymo.biz/blog/growing-pains-on-yesterdays-downtime/

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